Last updated: August 7, 2026
Information we receive
We may receive account, company, contact, inspection, property, report, payment, and support information when customers use the platform or contact us. The specific information depends on the services being used.
How information is used
Information is used to provide and secure the service, support users, process requested transactions, improve reliability, communicate about the product, and meet legal obligations.
Company and client data
Inspection data is scoped to the customer company and access is controlled by assigned roles. Customers are responsible for ensuring they have the appropriate authority to upload and process client and property information.
Service providers
We may use service providers for cloud hosting, authentication, communications, analytics, artificial intelligence features, and payment processing. Providers receive only the information needed to perform their services.
Data protection
We use technical and organizational safeguards designed to protect information, including encrypted transport, access controls, private media storage, and tenant-scoped data access. No system can guarantee absolute security.
Retention and choices
Information is retained as needed to provide the service, meet contractual or legal requirements, and resolve disputes. Account administrators may request access, correction, export, or deletion subject to applicable obligations.
Contact
Privacy questions can be sent to privacy@homeinspectionflow.com.